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Explore Your Future!

We offer what you need to achieve success. Come explore and find out why so many students have decided to call one of the colleges in the Alamo Colleges District the pathway to their future.

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Library Information
Ozuna Library and Learning Center
Cir (210) 486-3555
Ref (210) 486-3557
July 30–August 12
Mon–Thurs: 8 a.m.–7 p.m.
Fri: 8 a.m.–5 p.m.
Sat–Sun: Closed
 
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Computer Lab

Tutoring Services

Gutierrez Learning
Labs -105
210-486-3350

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IT Services
Ozuna 121 and 150
210-486-3777
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Mr. Becerra

Gilbert Becerra, Jr.
Vice President of Student Success
gbecerra8@alamo.edu | 210-486-3930

It is my sincere pleasure to welcome you to the Division of Student Success at Palo Alto College. Palo Alto College is a “mission-focused” institution built around a “students first” culture. At PAC this means helping students succeed through the development of a holistic and intentionally designed college experience. Central to this approach is a data informed, culture of evidence that relies on continuous process improvement and assessment. My philosophy rests on the idea that we have a responsibility to students who have chosen Palo Alto College as their institution of choice, a responsibility to provide opportunity. This means giving students the tools, support structures and knowledge necessary to navigate the college experience. It also means meeting students where they are and creating an ecosystem that fosters their personal growth and transformation. At PAC we are in the business of changing lives. 

 

Katherine Doss

Katherine Beaumont Doss
Dean of Student Success
kbeaumont@alamo.edu | 210-486-3338

My philosophy on serving students is that we must do everything in our power to help our students succeed. Our students overcome everything- working two jobs, raising children, serving our country, helping support spouses, working through family dynamics- to begin their educational journey and ultimately complete. It is my belief that we need to do our part to help students succeed and provide students support to work through the challenges that life will always present them. I believe that students are at the heart of everything that we do as an institution, and we should always keep them in mind whether that involves developing new programs or assessing services to make each department stronger.

Ayala

Monica Ayala Jimenez
Dean of Pre-College High School Programs
mayala5@alamo.edu | 210-486-3171

It has been my distinct pleasure to serve as the Dean of High School Pre-College Programs and oversee the Dual Credit, Early College, and TRIO Pre-College Programs and to help advance the K-12 partnerships between our local high school partners and Palo Alto College. I value the importance of strategically aligning program and institutional goals with students’ needs. I also hold in high regard the importance of building relationships with our secondary school administration partners in order to ensure student success. Above all, I am an advocate for early access and believe in building equal opportunities for underrepresented populations, especially first-generation and socioeconomically disadvantaged students. I believe that through strengthened partnerships, together we can change the educational landscape of our community by transforming families one student at a time.


Student Success is a Division at Palo Alto College comprised of 16 Departments that provide support services to students. These departments include:

  • Enrollment Services
  • Advising Services
  • Student Life
  • Student Health Advocacy Resource and Engagement (SHARE) Center
  • Counseling Services
  • Financial Aid
  • Business Office
  • High School Programs
  • Disability Support Services
  • Veterans Affairs
  • Ray Ellison Family Center

The Division of Student Success strives to provide a student centered experience based on our core values in order to provide value added services in alignment with the Strategic Plan and Mission to inspire, empower, and educate our community for leadership and success. All of our services are also in alignment with our Vision to be the best in the nation in student success and performance excellence.

 

Student Learning Outcome and Service Area Outcome Assessment Plans


Advising Services

Admissions and Records 

Assessment and Testing Center 

Business Office 

Counseling Services 

Disability Support Services 

Dual Credit 

Early College High School 

Student Conduct and Advocacy Office 

Student Financial Aid 

Upward Bound 

Veterans Affairs 

Welcome Center 

 

Student Learning Outcome and Service Area Outcome Results


Admissions and Records 

Advising Services 

Assessment and Testing Center 

Business Office 

Counseling Services 

Disability Support Services 

Dual Credit 

Early College High School 

Student Conduct and Advocacy Office

Student Financial Aid 

TRIO Upward Bound 

Veterans Affairs 

Welcome Center 

 

Research Briefs


Counseling Services

Office of Student Conduct

Ray Ellison Family Center

 

Frequently Asked Questions


What is a Student Learning Outcome?

Student learning outcomes are statements that specify what students will know or value when they complete a program.

What is a Service Area Outcome?

Service Area Outcomes are statements about what a student will experience, do, or receive as a result of a given service.

How does a Service Area Outcome differ from a Student Learning Outcome?

A Service Area Outcome is a student-centered statement about what students will be able to do with the service provided or how they will benefit from the service provided. A Student Learning Outcome specifies what students will know.

Why assess student affairs? Why measure what we’re doing?

As student affairs professionals who many times serve as frontline staff interacting directly with students, it is critical that we understand the student experience and work vigorously to provide an academic ecosystem that supports and empowers students to achieve their goals. Critical to the delivery of quality student services is the identification of key performance metrics, establishing baseline data, and an intentional focus on improving those areas requiring attention.

What mechanisms do you employ to assess performance?

As an institution, PAC employs traditional program review as well as a unit goal and evaluation processes. Additionally, PAC also embraces a continuous quality improvement culture through participation in the Malcolm Baldrige Quality Assessment Review as well as at the state level having earned the 2015 Texas Award for Performance Excellence (TAPE). As an institution, we also utilize CCSSE, Noel Levitz, Departmental Surveys, and the Continuous Feedback Model to better understand the needs and experiences of our students.

How do you identify priorities or areas on which to focus?

Each area employs multiple tools typically beginning with an operational retreat focusing on a detailed needs assessment generated by a Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis. Gaps are identified and an alignment review is conducted to ensure alignment of strategic directions, key performance indicators, SACS standards, unit goals, program review and/or College Action Plans (CAPS) if applicable. A Focus Plan, Do, Check, Act (PDCA) is typically used during the deployment phase. Alignment with our Strategic Plan and Strategic Directions is critical in achieving the core competencies of the institution and to justify the allotment of fiscal resources.

How does the division improve services to students?

The division improves services in multiple ways. First, point of satisfaction surveys are administered within each area and then included in the monthly executive summary to the College Leadership Team as part of the Continuous Feedback Model. This model also includes personal interactions, phone calls, and feedback submitted via the online comment box.

The division also improves services through measurement of Student Learning Outcomes and Service Area Outcomes. These outcomes focus on specific services offered by the department and the assessment of the outcomes ensures that services are being offered with the highest quality. The measurement of outcomes also ensures that each department reviews how they are offering services on a regular basis and that results are shared with the campus community, typically at the end of each semester. Continue reading for more information about Student Learning Outcomes and Service Area Outcomes.

How does the Division assess Student Learning Outcomes and Service Area Outcomes?

Each department uses at least two methods of assessment. Methods can include surveys, reflection papers, focus groups, and program evaluation.

Where can I find the Student Learning Outcomes and Service Area Outcomes for Student Success?

You may access the department specific outcomes, assessment measures, and communication of results by clicking on the PDF files found within this website. Outcome results and measurement will be posted on the website at the end of the fall semester.