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We offer what you need to achieve success. Come explore and find out why so many students have decided to call one of the colleges in the Alamo Colleges District the pathway to their future.

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 Northwest Vista College Library
1st Floor, Redbud Learning Center (RLC)
3535 N. Ellison Dr.
San Antonio, TX 78251
Mon - Thur: 7:30am to 4:30pm
Fri: 7:30am to 4:00pm

Academic Advising FAQs

What is Academic Advising?

The Academic Advising office at Northwest Vista College is committed to providing quality academic advising services and information about available resources to support students in achieving their desired goal. We will guide students towards completion of a certificate and/or Associate degree and support their transition to a four year institution or the workforce.

How am I assigned an Advisor?

An advisor will be assigned to once you have enrolled for classes for the semester. The advisor assigned to you is dependent on your degree plan or program of study. If a student changes their major once assigned, they will be re-assigned to a new advisor at the end of that semester.

What can I expect from my advisor?

  • Assist you with course selection based on educational and career goals.
  • Encourage and guide you to define clear and realistic educational plans using your Alamo GPS.
  • Ensure that you are part of the decision-making process, provide and understand your next steps.
  • Provide you with referrals when necessary.
  • Listen carefully to your questions and concerns.
  • Monitor and accurately document your academic progress.
  • Maintain confidentiality following NVC and Federal Education Right to Privacy Act (FERPA)  regulations.
  • Understand and effectively communicate the curriculum, degree/school requirements, graduation requirements, and college policies and procedures.
  • Provide a safe, respectful, and confidential space for you to ask questions, discuss your interests, and express your concerns.

What will my advisor expect from me?

  • Bring your advising folder with all necessary materials and paperwork for the session.
  • That you will research programs, career options, transfer universities in advance and be ready to review.
  • Be prepared to discuss goals and educational plans during your advising session.
  • Read all of your email in ACES. This is the official communication method from the Alamo Colleges District for students.
  • Be aware of deadlines regarding registration, financial aid and tuition, adding or dropping classes, and application for graduation or petitions for Academic Dismissal.
  • Ask questions if something is not clear or you have a concern during the advising session.
  • Be open and willing to consider all options and recommendations given during session.
  • Be an engaged and active learner in your educational journey.
  • Inform your Certified Academic Advisor of important changes that directly affect your academic performance and educational goals.
  • Schedule your advising appointment early in the semester. 
  • Be courteous and respectful at all times.
  • Take primary responsibility for making your own decisions.
  • Commit to an academic plan that supports certificate and/or degree completion and/or successful transfer. Commit to Completion.
  • Be familiar with and abide by the Alamo Colleges District Student Code of Conduct.

How do I schedule an appointment to meet with my advisor?

All currently assigned students will have a link sent via their ACES email to schedule an appointment with their academic advisor. Please check your ACES email for your appointment link. If you do not see your link in ACES, please visit the Advising Services office for more information on who your assigned advisor is and how to contact them for an appointment. The advising appointment schedule for the Fall semester is:

September 5th- December 8th 

The appointment link you will be sent is active until you schedule an appointment. Once an appointment is scheduled, the link becomes invalid. Appointment times fill quickly so be sure to schedule your appointment right away. 

Appointments are scheduled for 30-45 minute intervals and must be scheduled 24 hours in advance. Same day appointments are not available. If you are unable to keep your appointment, please contact your advisor via phone or email to reschedule as soon as possible. Arrive on time and check in at the Advising Services Window located on the first floor of the Cypress Campus Center directly past Student Financial Services. If you arrive 5 minutes or later for an appointment, you will be asked to reschedule. Bring all necessary documents (i.e. your GPS degree plan) and a valid photo ID to your appointment. Failure to bring necessary documents will require you to reschedule your appointment.

How often should I meet with my advisor?

Students are strongly encouraged to meet with their advisor at least once per semester preferably prior to the start of registration.

It is imperative you visit with an advisor at any point you are experiencing the following:

  • Your cumulative grade point average (GPA) falls below a 2.0.
  • You are thinking about changing your career and educational goals.
  • You are having trouble in any of your courses.
  • You are thinking about dropping out of college.

In order to receive your registration PIN, you must meet with your assigned advisor. A PIN will not be provided to you until you have completed your advising session.

    What services require an appointment?

    Services requiring you to schedule an appointment in advance with your advisor include:

    • Academic Dismissal Petitions
    • Alternate ID (Registration PIN)
    • Assistance with Holds
    •  Career Exploration
    • Change of Major
    • Course Overload Petitions
    •  Degree Planning
    • Financial Aid Appeal
    • Graduation Application
    • Individual Success Plan (GPS Planner)
    • Prerequisite Overrides
    • Transfer Planning

    What services are considered Walk-in Quick sessions?

    If you have a quick question you may drop by the Advising Services counter for a short 15 minutes or less session. If your questions require more time than this, please make an appointment instead. Advisors see walk-in students on a first-come, first-served basis. During high peak times (the first week of the semester, registration periods, and deadlines periods) wait times can be considerable.

    Walk-In Quick Services include:

    • Student Holds
    • Pre-requisite overrides

    Once walk-in sessions are filled, the advising sign in will close for the day. You also have the option of utilizing our Chat service for quick questions. You may speak with someone online by clicking on the “Chat with Us” link to the right of this page.   

    The Advising Communications Center is available by phone to answer general advising questions and provide guidance regarding advising holds. The Advising Communications Center can be reached at 210-486-4100. Advising appointments cannot be scheduled through the Advising Communications Center. 

    What is not considered Academic Advising?

    • Advisors do not provide mental health counseling, but will make referrals, when necessary.
    • Advisors will not register you for your classes.
    • Advisors will not choose your career or your classes for you.

    Can an Advisor assist me by email?

    Advisors are available to answer questions that are submitted through your ACES Email. Your e-mails to advisors are professional communications, so please include: First name, last name, and student Banner ID number. Advisor will return your message as soon as possible on a first-come, first-served basis. If a question is very important and requires an immediate response, it is recommended you visit with an advisor in person. Some questions may prompt your advisor to contact you to schedule an appointment.

    Advice from your Advisors:

    Great tips to follow before an advising appointment to ensure you have a productive meeting with your advisor:

    • Note your appointment date.
    • Come prepared with knowledge of classes to take, questions to ask, and topics to discuss.
    • Meet with an academic advisor each semester to ensure you are staying on track.
    • Create your own advising folder to keep you organized with advising-related materials [Example: degree plan, schedule plans, notes from advising meetings] and keep it updated.
    • Read your ACES email regularly; this is how the Alamo Colleges District will communicate with you.
    • Review your grades and degree plan in ACES at the end of each term.


    Please understand that your advisor will not make decisions for you during your advising sessions, however your advisor will provide you with the most accurate information available and will work with you to create a realistic plan that will aid you in accomplishing your educational and career goals. The education choices you make are yours and the responsibility for knowing and fulfilling degree requirements rest with you.

    Need Help? Click to Chat With Us


    The Academic Advising Services are located in Cypress Campus Center (CCC) first floor hallway, directly past Student Financial Services. Please visit the Advising Services Check-in Window for assistance.

    Advising Hours

    NVC Student Success

    Hours of Operation

    Walk-In Services are available: 

    Mondays: 2:00pm-6:00pm

    Thursdays: 8:00am-12:00pm

    General Hours of Operation 

    Monday-Wednesday: 8:00am-7:00pm

    Thursday: 8:00am-5:00pm

    Friday: Closed


    Appointments are not available the same day, they must be scheduled a minimum of 24 hours in advance. 

    The Advising Services office may be reached by phone at 210-486-4100. Please be able to provide your full name, and banner ID when requesting specific information.


    Important Academic Advising Dates:

    First Time In College Students:
    Fall 2018 New Student Orientation sessions: Last Fall session August 18th- Don't wait sign up early!

    International Students:
    Deadline for Fall 2018 New International Students applying for an F-1 Visa is Closed

    Deadline for Spring 2018 F1 Transfer students is July 1st, 2018

    Degree Completion:
    Gradtoberfest- TBA
    Deadline to apply for Fall 2018 graduation is Wednesday, October 31st, 2018

    Career & Transfer Services:
    Transfer Fair- TBA

    Academic Dismissal Petitions:
    We will be accepting petitions for the Fall 2018 semester April 13, 2018- until August 6th, 2018. Please check the Academic Standards page for more information.

    Academic Standing Awareness Week:




    NVC Advising Services will be closed on the following days:

      Labor Day-Monday, September 3rd
     (College Closure)

    (College Closure)
    Friday, August 24th, 2018 8am-1pm

    Employee Development Day:
    (College Closure)


    Thanksgiving Holiday:
    (College Closure)

    Thursday-Friday, November 22nd and 23rd

    Winter Break:
    December 20th - January 6th