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Welcome to ACES

Alamo Colleges Education Services is a secure portal connecting Faculty, Staff & Students to Academic Resources, Email, and other Online Resources.

Support Contacts Helpdesk (210) 485-0555 Weather Line (210) 485-0189


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Alamo Colleges' Library Information

St. Philip's College
• MLK Campus Library
• Southwest Campus Library

May I report using either the telephone or the internet?

Yes you may. By providing choices, the system helps ensure that our employees can file a report in the manner most comfortable or convenient to them.

Why do we need a system like this?

We believe that you are our most important asset. Through open channels of communication, you can participate in improving the Alamo Colleges and helping to promote a safe and ethical environment. 

Does management really want me to report?

Yes. In fact, we need you to report. You know what is going on in the Alamo Colleges - both good and bad. You may have initial knowledge of an activity that may be cause for concern. Your reporting can minimize the potential negative impact on the Alamo Colleges and our people. 

Why should I report what I know?

We all have the right to work in a positive environment. But with that right comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. By working together, we ensure that we maintain a healthy and productive environment. As shown by companies like Enron and WorldCom, misconduct anywhere in an organization can threaten the entire organization. 

What type of situations should I report?

The hotline system is designed for reporting suspected violations of laws, regulations, or Alamo Colleges policies or Code of Conduct. In most cases, these suspected violations should first be discussed with your immediate supervisor, except when the supervisor is involved. In this case, discuss it with the next level supervisor, who will advise you as to the appropriate action to be taken. If administrative channels for resolution do not exist, or have been exhausted, or you wish to remain anonymous the hotline is available for reporting these suspected violations. It is not a substitute for employment-related grievances or appeals, as Alamo Colleges policy and procedures provide administrative channels for resolution of these issues. Do not report these matters directly to the hotline system. The time spent in reporting a matter to the hotline instead of following Alamo Colleges policies and procedures could result in a delay and jeopardize your ability to resolve a grievance or appeal within the established timelines. For further information on the use of the hotline system, consult the Alamo Colleges Ethics Handbook, available on the Alamo Colleges website. 

Could the information I provide reveal my identity?

The Ethics Hotline system is designed to protect your anonymity. However, you as a reporting party need to ensure that the report does not reveal your identity by accident, for example, “From my office next to Jan Smith…” or “In my 33 years…”. 

I am aware of some individuals involved with unethical conduct, but it doesn't affect me. Why should I bother reporting it?

The Alamo Colleges chooses to promote ethical behavior. All unethical conduct, at any level, ultimately hurts the Alamo Colleges and its employees, including you. You only have to consider what happened in recent corporate scandals to see the disastrous effects that a seemingly harmless lapse in ethics can have on an otherwise healthy institution. So if you know of an incident of an ethical violation, consider it your duty to yourself and your co-workers to report it. 

I am not sure what I have observed or heard is a violation of law or District policy or Code of Conduct, but it just does not look right to me. What should I do?

If there are no Alamo Colleges policies or procedures for reporting this type of violation through administrative channels, file a report. The Ethics Hotline system will help you prepare and file your report so it can be properly understood. 

What if my boss or other managers are involved in a violation? Won’t they get the report and start a cover-up?

The reporting system and report distribution are designed so that no report is shared with parties implicated in the report.

What if I remember something important about the incident after I file the report? Or what if the District has further questions for me concerning my report?

When you file a report via the Ethics Hotline system, you receive a unique “Report Key” and are asked to choose a password. You can return to the reporting system, either by telephone or internet and access the original report to answer questions posed by our Alamo Colleges representatives and add further information that would help resolve the open issues. We suggest that you return to the site within six business days to answer any questions. You now have entered into an “anonymous dialogue” where situations are not only identified but can be resolved, no matter how complex.

Are these follow-up reports as secure as the first one?

All correspondence is held in the same confidence as the initial report. 

What if I want to be identified with my report?

There is a section in the report for identifying yourself, if you wish. Providing your identity and contact information can be helpful in certain types of cases, but the choice is up to you.

Can I still file an internet-based report if I don’t have access to the internet?

You can file a report from any computer that can access the internet by going to Many public locations, including the public library, have internet computers. If you don’t have access or are uncomfortable using a computer, you can call the Ethics Hotline toll-free number (866-294-3696) which is available 24 hours a day, 365 days a year.